A repair price, a buyback offer and a grade on a listing are all outputs of one inspection. If that inspection is vague, every number downstream is negotiable — which is exactly how the used-phone trade earns its reputation. So this page publishes the process in full: what we check, how we grade, what the warranty does and does not cover, and what happens to your data while the device is with us.
A device arriving at the workshop does not have a predetermined outcome. The diagnosis decides which branch it takes, and you decide whether to take it.
Nothing moves past the diagnosis without your approval. A diagnosis that ends in "not worth repairing" costs nothing and the device is returned free.
The same checks run on a device coming in for repair, a device we are buying, and a device we are about to list for sale. Nothing is skipped because a phone "looks fine".
"Good condition" is not a grade. These are, and the same definitions decide both what we pay you for a device and what we charge for one.
No marks visible at normal viewing distance. Battery 90% or above. Every function passes. Presents as close to new.
Light micro-scratches visible under direct light. No cracks, no dents. Battery 85% or above. Every function passes.
Scratches and edge wear visible without looking for them, possibly a small dent. No cracked glass. Battery 80% or above. Every function passes.
Cracked glass, a bent frame, or at least one failed function. Never sold in this state — it is repaired and re-graded, stripped for parts, or recycled.
| Grade | Cosmetic condition | Minimum battery health | Functional requirement | What we do with it |
|---|---|---|---|---|
| A — Excellent | No marks visible at arm's length. Glass and frame effectively unmarked. | 90% | All 40 points pass. No known faults. | Listed as Grade A certified refurbished with a 12-month warranty. |
| B — Good | Light micro-scratches under direct light. No cracks, chips or dents. | 85% | All 40 points pass. No known faults. | Listed as Grade B certified refurbished with a 12-month warranty. |
| C — Fair | Scratches and edge wear visible without searching. A small dent is acceptable. No cracked glass. | 80% | All 40 points pass. No known faults. | Listed as Grade C with the marks photographed, or the battery is replaced and the device re-graded. |
| D — Repair required | Cracked glass, bent frame, heavy denting or a failed component. | Any | One or more of the 40 points fails. | Repaired and re-graded, stripped for usable parts, or routed to licensed recycling. Never sold as-is. |
Battery health is read from the device and stated on every listing as a minimum, not an average. Where a device sits on the boundary between two grades, it goes into the lower one.
Some findings are not a matter of degree. A device carrying any of these is flagged with the status instead of a grade, whatever its cosmetic condition.
Find My is still enabled or an Apple Account remains signed in. We cannot buy, refurbish or resell it, and we cannot remove the lock. It is returned to you with instructions to sign out.
Reported lost or stolen, or barred by a carrier. We do not purchase it, we do not resell it, and we return it to the person who presented it with the finding stated in writing.
Liquid contact indicators triggered or corrosion found internally. Repairable in some cases, but never graded or sold as a standard refurbished unit, because latent corrosion failures cannot be ruled out.
Enrolled in a mobile device management or supervision profile belonging to an organisation. Only the enrolling organisation can release it. We do not attempt to bypass it.
Serial, board markings or internals inconsistent with the claimed model. We stop, document what we found, and return the device. We will not knowingly trade a counterfeit handset.
The repair cost exceeds what the working device would be worth. We tell you the numbers, offer a parts-value price, and you can accept it, take a free return, or let us recycle it.
The price difference between a cheap screen and a good one is real, and you are entitled to know which one went into your phone.
Original-specification components sourced to Apple's published part specification, with True Tone and Face ID behaviour preserved wherever the model allows.
High-quality third-party parts from vetted suppliers. Excellent everyday performance at a materially lower price than genuine-grade.
Genuine components recovered from donor devices and reconditioned. The economical route for older models and price-focused repairs.
The commitment. The tier you approved is printed on your invoice and on your warranty card, and it is the tier that goes into the device. We will never describe an aftermarket part as an original Apple part, and we will never substitute a cheaper tier than the one you paid for. DOTEDGE is an independent repair provider and is not affiliated with or authorised by Apple Inc.
A warranty that is only described in the positive is not a warranty, it is marketing. Both halves are below.
Banking, messages, photos, work email, two-factor codes. Handing that to a stranger deserves written rules rather than a verbal assurance, so ours are published here.
Completed and signed before any work begins. It records, in writing:
The backup is your responsibility and we will keep saying so. Repairs occasionally require a device to be restored, and a device that arrives already failing can lose data before we touch it. Back up to iCloud or a computer first, every time, even for a battery swap. We will remind you at booking and again at collection, but we cannot recover what was never backed up.
On PDPA. We handle personal data in line with the obligations set out in Singapore's Personal Data Protection Act — collecting only what a repair or a purchase requires, using it only for that purpose, keeping it no longer than we need it, and telling you what we hold if you ask. To be precise about what that sentence does and does not say: this is a statement of how we operate, not a claim to hold a certification, accreditation or ISO standard, because we do not hold one and will not imply otherwise.
Some devices are past the point where a repair makes financial sense. That is not the end of their usefulness, and it is certainly not a reason to put them in a bin.
Free diagnosis, free island-wide collection, and a repair price and a buyback value returned together so you can pick whichever is worth more.