Island-wide coverage
Anywhere in Singapore — home, office, condo lobby or reception desk. Sentosa and restricted sites such as Jurong Island are covered subject to the access arrangements you tell us about at booking.
Free island-wide collection
Tell us when. We'll come to you.
There is no shop to visit and no queue to stand in. Pick a date and a time window, and an insured courier collects your iPhone from your home or office anywhere in Singapore — free, whether you end up repairing it, selling it or doing neither.
Book a free pickup
Takes about a minute. Nothing is charged and nothing is committed — the diagnosis and the quote are free either way.
Booking received. Here's what happens next.
Nothing else is needed from you right now. Back up your device before the courier arrives and you are set.
- A confirmation message lands on WhatsApp with your booking reference, usually within a couple of hours during opening times.
- A courier window is confirmed for the date and slot you chose. You'll get the rider's arrival window before they set off, and the device travels in a sealed, tamper-evident bag against a signed receipt.
- A free 40-point diagnosis runs at the workshop the same day it arrives, covering identity, battery, display, body and every function.
- Your quote comes by WhatsApp before any work starts — a repair price and a buyback value side by side, so you can choose whichever is worth more. Nothing is touched until you approve it, and a device you decide against is returned free.
Need to change the slot or cancel? Reply to the confirmation message on WhatsApp — there is no charge for changing or cancelling a booking.
Booking form pending backend. This form is not yet wired to a booking system, so nothing has actually been sent. Once a form plugin is installed and connected, submitting here will create the job, notify the workshop and schedule the courier run.
Fastest reply
Rather just message us?
WhatsApp is the quickest way to reach us. Send the model, what's wrong and a photo, and we'll come back with an indicative range before you commit to anything.
Chat on WhatsApp-
Email [set contact email in Customizer] Best for business enquiries, invoices and warranty paperwork.
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Operating hours [set operating hours in Customizer] Messages sent outside these hours are answered the next working day.
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Workshop By appointment only We run a commercial workshop, not a mall shopfront, so there is no walk-in counter. The address is shared when your appointment is confirmed. Almost everyone uses the free courier instead.
Before the courier arrives
Four minutes of preparation saves a day of back-and-forth later.
- Back up your device. iCloud or a computer, either is fine. Do this even for a battery swap — some repairs require a restore, and the backup is your responsibility.
- Sign out of iCloud and turn off Find My. A device still showing Activation Lock cannot be repaired past the diagnosis stage, and cannot be bought at all.
- Remove the case, screen protector and SIM. Keep the SIM tray and any memory of the eSIM profile with you, not with the phone.
- Decide how you want the passcode handled. Sharing it lets us complete every functional test; declining is entirely fine and we'll tell you which checks we then cannot run.
Collection
Where we come, and when.
Pickup and return are free. Not discounted, not free above a spend threshold — free, including on a diagnosis you decide not to act on.
Daily booked slots
Three windows a day, Monday to Saturday: 9am–12pm, 12pm–4pm and 4pm–7pm. Same-day collection is often possible, but only if a slot is still open when you book — it is not guaranteed, so book early if the day matters.
Insured, tamper-evident transit
Your device travels in a sealed tamper-evident bag against a signed receipt that records its condition at collection, and it is insured in transit both ways. The same seal is checked and photographed on arrival at the workshop.
Business enquiries
Ten devices or two hundred?
Fleet accounts are handled differently: scheduled bulk collection runs, guaranteed turnaround SLAs, a pooled spare-device buffer, one consolidated monthly invoice and a named account contact. Pricing runs from S$15 to S$25 per device per month depending on fleet size and the SLA you need.
- Fleet onboarding with asset tagging against every IMEI
- Bulk end-of-life buyback with a documented wipe certificate per unit
- Consolidated invoicing your finance team can actually reconcile
Questions
About booking a pickup
Yes, both ways, with no minimum spend and no catch. If we collect your device, diagnose it and you decide against every option we put in front of you, we return it free of charge. The only thing you pay for is a repair you approved or a device you bought.
Message us on WhatsApp and we'll move the slot at no cost. You can also nominate someone else to hand the device over — tell us their name at booking, and they sign the collection receipt in your place. What we cannot do is take a device left unattended at a lobby or with a concierge: the signed receipt recording its condition at collection protects both of us.
Yes, and please treat it as compulsory rather than advisory. Some repairs require a restore, and a device that is already failing can lose data before anyone touches it. Back up to iCloud or a computer, sign out of iCloud and turn off Find My before the courier arrives. Responsibility for the data on the device remains yours, which is stated plainly in the intake agreement.
A booking confirmation usually reaches you on WhatsApp within a couple of hours during opening times, Monday to Saturday 10:00 to 19:00. Anything sent after hours, on a Sunday or on a public holiday is answered the next working day. Once the device reaches the workshop, the diagnosis and your two quotes are typically back with you within four hours.
Repair or sell — you choose.
One free diagnosis returns both numbers, and you pick whichever is worth more. Book a collection window above, or send us a message and we'll take it from there.